Terms of Service

Last updated: 7 August 2026

These Terms of Service (“Terms”) govern the services provided by Eminent WebX (“we”, “us”, “our”) to our clients (“you”, “the client”). By engaging our services, requesting a quote, or making a payment to us, you agree to these Terms. Where we enter into a separate written proposal or agreement with you, that document will apply together with these Terms; if there is any conflict, the signed proposal or agreement will take precedence.

1. Our services

Eminent WebX provides web design and development, e-commerce, business systems and automation, hosting and maintenance, and related digital services. The specific scope, deliverables and timeline for your project will be set out in a written quote or proposal agreed between us.

2. Quotes and proposals

Quotes and proposals are valid for the period stated in them, or for 30 days if no period is stated. A project is confirmed once you accept the quote in writing and, where applicable, pay the required deposit. Work that falls outside the agreed scope may be quoted and charged separately.

3. Payment terms

Unless otherwise agreed in writing:

  • a deposit is payable before work begins, with the balance due on completion or according to the agreed milestone or payment schedule;
  • invoices are payable by the due date stated on the invoice;
  • all prices are in South African Rand (ZAR) unless stated otherwise;
  • ongoing services such as hosting, maintenance or subscriptions are billed on a recurring basis as agreed;
  • we may suspend work or withhold delivery of completed work until outstanding amounts are paid.

Late or non-payment may result in suspension of services. Access to hosted websites or systems may be limited while an account is in arrears.

4. Refunds and cancellations

Because our work is provided as a professional service, deposits and payments for work already carried out are generally non-refundable. If you cancel a project after work has begun, you remain responsible for payment for the work completed and any third-party costs already incurred on your behalf. Where a service has not yet started, we will discuss a fair resolution with you. Any specific refund arrangements agreed in your proposal will apply.

5. Client responsibilities

To help us deliver your project on time, you agree to:

  • provide accurate information, content, images and materials when requested;
  • respond to requests for feedback and approvals within a reasonable time;
  • ensure that any content or materials you supply do not infringe the rights of others and that you have the necessary permissions to use them;
  • keep your login details and account information secure.

Delays in providing content, feedback or payment may affect the project timeline.

6. Revisions and timelines

The number of revisions included in your project will be set out in your proposal. Additional revisions or changes to the agreed scope may be charged separately. Estimated timelines are provided in good faith and may be affected by factors such as delayed feedback, additional requests or circumstances beyond our reasonable control.

7. Intellectual property

Ownership of the final deliverables produced for your project transfers to you once we have received full payment. Until then, all work remains our property. We may use third-party components, themes, plugins, fonts or stock assets that are licensed rather than owned; these remain subject to their respective licences. Unless otherwise agreed, we retain the right to display completed work in our portfolio and marketing materials.

8. Third-party services

Our services may rely on third-party providers such as hosting companies, domain registrars, payment gateways and software plugins. We are not responsible for the availability, performance or actions of these third parties, although we will use reasonable care in selecting and working with them.

9. Warranties and liability

We take pride in our work and will carry it out with reasonable skill and care. However, we do not warrant that any website or system will be uninterrupted, error-free or completely secure at all times. To the maximum extent permitted by law, our total liability arising from our services will not exceed the amount you have paid us for the specific project or service concerned. We are not liable for indirect or consequential losses, including loss of profit, data or business.

10. Confidentiality

We will treat any confidential information you share with us in connection with your project as confidential and will not disclose it to third parties except as necessary to deliver our services or as required by law.

11. Termination

Either party may end an engagement by giving written notice. On termination, you remain responsible for payment for all work completed and costs incurred up to the date of termination. Any provisions that are intended to continue after termination — such as payment obligations, intellectual property and liability — will remain in effect.

12. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any disputes will be subject to the jurisdiction of the South African courts. We handle personal information in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

13. Changes to these Terms

We may update these Terms from time to time. The version published on this page with the most recent “last updated” date applies to new engagements. We encourage you to review this page periodically.

14. Contact us

If you have any questions about these Terms, please contact us:

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