Privacy Policy

Last updated: 7 August 2026

This Privacy Policy explains how Eminent WebX (“we”, “us”, “our”) collects, uses, stores and protects the personal information of visitors and clients who use our website and services. We are committed to protecting your privacy and to processing your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

Who we are

Eminent WebX is a web design and development agency based in South Africa. We design, build and maintain websites, online stores and business systems for our clients. If you have any questions about this policy or about how we handle your personal information, you can contact us using the details at the end of this page.

Information we collect

We may collect and process the following categories of personal information:

  • Contact and enquiry information — your name, email address, phone number and any details you provide when you contact us, request a quote or start a project.
  • Client and project information — business details, content, images, login credentials and other materials you share with us so that we can deliver our services.
  • Payment information — billing details and transaction records. Card and banking details are processed securely by our third-party payment providers and are not stored on our servers.
  • Technical and usage information — IP address, browser type, device information, pages visited and similar analytics data collected automatically when you use our website.
  • Cookies and similar technologies — see the Cookies section below.

How we use your information

We use your personal information to:

  • respond to your enquiries and provide quotes or proposals;
  • deliver, manage and support the services you have engaged us for;
  • process payments and keep accounting and tax records;
  • communicate with you about your project, account or our services;
  • improve our website, services and customer experience;
  • comply with our legal and regulatory obligations.

Legal basis for processing (POPIA)

We process your personal information where you have given consent, where it is necessary to conclude or perform a contract with you, where it is required to comply with a legal obligation, or where it is in our legitimate business interests and does not unfairly prejudice your rights. We only collect information that is adequate, relevant and not excessive for the purposes described above.

Payments

Payments made to us are processed by reputable third-party payment gateways. When you make a payment, your card or banking information is submitted directly to the payment provider over a secure connection. We do not see or store your full card details. Each payment provider processes your information under its own privacy policy and security standards.

Cookies

Our website uses cookies and similar technologies to make the site work, to remember your preferences and to understand how visitors use the site. You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

Sharing your information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business — for example hosting providers, payment processors, email and analytics services — and only to the extent necessary for them to perform their services. These parties are required to protect your information and to use it only for the purposes we specify. We may also disclose information where required by law.

Data security

We take reasonable and appropriate technical and organisational measures to safeguard personal information against loss, unauthorised access, alteration or disclosure. While we work hard to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Data retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

Your rights under POPIA

Subject to applicable law, you have the right to:

  • request access to the personal information we hold about you;
  • request that we correct or update inaccurate or incomplete information;
  • request that we delete your information where there is no legal reason to retain it;
  • object to the processing of your information in certain circumstances;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details below. The Information Regulator (South Africa) can be contacted at inforegulator.org.za.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.

Contact us

If you have any questions, requests or concerns about this Privacy Policy or your personal information, please contact us:

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